If you have any questions about home healthcare products or services that you or your family members may benefit from, please contact us.

Frequent Asked Questions

Compression Therapy

Any compression therapy garment above 30 mmHg requires a prescription from a health professional.

Hand wash daily using a small portion of special compression garment washing detergent or another mild soap in warm water. When using a washing machine, we recommend using a garment bag. Hang to dry or use the lowest permanent press setting if using a dryer.

Replace your compression stockings every four or six months to maintain the proper shape and compression level. If they start feeling loose, it is time for a new pair.

Compression garments should not be worn at night while sleeping. However, you may want to look into getting a night garment. Ask our certified fitters fro more information.

MEPP

Your health authority clinician will determine if you qualify for the MEPP program and will assist you with the equipment rental with us.

To extend your MEPP rental, you will need to consult your health authority clinician.

Yes. You can continue to rent the equipment through BC Medequip on a private-pay basis. Conditions apply.

Yes. You can buy your rental equipment from us. Conditions apply.

Purchases

We sell all the products shown on our website. In some cases, we operate on an on-demand basis, so if you have a particular need, contact us; we may be able to help.

Yes. Our in-store pickup hours are 9:00 am-5:00 pm from Monday to Friday and Saturday 9:00 am – 4:00 pm. Please have your order confirmation email with you when you come.

Due to their hygienic nature, most items we sell are final sales — particularly online purchases. All special/custom orders are a final sale.  However, in some cases, you can return/exchange some items with approval.  Returns/exchange may be granted only if:

  • You have the original invoice/receipt
  • The item is unused
  • The item is in its original packaging
  • Return/exchange the item within fifteen days after the purchase date

If the item you bought is defective or damaged or, if for any reason, you receive the wrong one, contact us immediately so that we can evaluate the issue and make it right.

Installations

No. We only install and deliver equipment that we sell or rent.

We cannot be responsible for pre-existing conditions.  For certain installations, we require a liability waiver to be completed.
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We provide compression therapy, rentals, installations, repairs and more home healthcare services.

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We offer the best medical equipment and supplies for all your home healthcare needs — for purchase or rent.

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healthcare professional

I am so so grateful to you!

Thank you so much for the prompt response again and for taking care of everything.

NM

Customer, Vancouver BC