Frequent Asked Questions
Compression Therapy
Any compression therapy garment above 30 mmHg requires a prescription from a health professional.
Hand wash daily using a small portion of special compression garment washing detergent or another mild soap in warm water. When using a washing machine, we recommend using a garment bag. Hang to dry or use the lowest permanent press setting if using a dryer.
Replace your compression stockings every four or six months to maintain the proper shape and compression level. If they start feeling loose, it is time for a new pair.
Compression garments should not be worn at night while sleeping. However, you may want to look into getting a night garment. Ask our certified fitters fro more information.
MEPP
Your health authority clinician will determine if you do not have another funding source and will assist you with the equipment rental with us.
Yes. You should request your clinician (occupational therapist, physiotherapist or physician) to extend the MEPP rental.
Yes. You can continue to rent the equipment through BC Medequip on a private-pay basis. Conditions apply.
Yes. You can buy your rental equipment from us. Conditions apply.
Purchases
We sell all the products shown on our website. In some cases, we operate on an on-demand basis, so if you have a particular need, contact us; we may be able to help.
Yes. Our in-store pickup hours are 9:00 am-4:00 pm from Monday to Friday. Please have your order confirmation email with you when you come.
Due to their hygienic nature, most items we sell are final sales — particularly online purchases. However, in some cases, you can return/exchange some items if they comply with all of the following conditions:
- You have the original invoice/receipt
- The item is unused
- The item is in its original packaging
- Return/exchange the item within fifteen days after the purchase date
If the item you bought is defective or damaged or, if for any reason, you receive the wrong one, contact us immediately so that we can evaluate the issue and make it right.
Installations
No. We only install and deliver equipment that we sell or rent.
We cannot be responsible for pre-existing conditions. For certain installations, we require a liability waiver to be completed.
Rentals
Yes. Our highly trained and experienced staff can help you find what you need and using our rental inventory, you can try it in your home for a reasonable rental price.
Repairs
Although we do not repair equipment not purchased at BC Medequip, we are happy to offer guidance and other possible solutions to your equipment needs.
Delivery and Shipping
Yes. Free local delivery is available for orders over $100.00 within a 100km radius of our warehouse. We charge a local delivery fee on orders under $100.00 — starting at $8.
Yes. We offer shipping across Canada starting at $25 (excluding British Columbia).
Unfortunately, we do not ship internationally at the moment.
For local shipping, within 24-48 hours. Delivery outside the Lower Mainland can be up to 3-5 business days. Deliveries outside BC — within Canada only — take 3-10 business days.
Solutions for all of your home healthcare needs
Yesterday was my Achilles surgery, today I’m back on the practice field.
Thanks to my friends at iWalkFree and BC MedEquip for the great product and customer service.
Marcel B.
CFL, BC Lions Assistant Coach, Vancouver BC
