What our customers have to say
I bought a white stainless hand railing for the edge of my bathtub and replacement rubber feet for my shower chair. Great customer service, good prices, good quality items, good selection.
Just wanted to share my experience as an RMT using the Cure Tape products for lymphatic drainage. Following a lymph taping course, I used cure tape on my own knee which was preventing my return to full time practice because 4 months after being hit by a car, I was still having issues standing or walking over 30 mins without pain. I was very impressed with how the Cure Tape helped drain the edema after a few days and allowed me to return back to practice faster! Thanks very much to Mikaela M for setting me up with this product! 🙌 Highly recommend!
Everything you need in one place! The store is very expansive and the staff were super helpful and friendly to find everything I needed. Even got my compression socks here too!
Thank you so much for the very quick delivery. 😍🙌🏼
Amazing customer service and help! Selena went above and beyond in helping our family navigate our needs and requirements. You could tell she authentically cared and made sure we received all the information needed to make informed decisions. We left feeling confident and grateful for her help. Definitely a positive experience and our family is very grateful to her for all her assistance.
Bill was extremely helpful and knowledgeable. Made good suggestions for our needs buying a wheelchair. There are no better place to go.
I have leg surgery in next week and I needed a walker my first one I found this place through reviews and have to say amazing service and great deal, ask for Patricia… amazing helpful and very decent at explain stuff very friendly atmosphere, plus amazing!
Few days ago I was in a store looking for walker to rent. Annalies and Mikaela spent time listening my needs and solved my problem by finding perfect walker that will perfectly serve my needs. Thank you so much for your excellent service.
I found the staff at BC Medequip helpful, professional, supportive and very friendly. They were immensely helpful in providing advice and service. I highly, highly recommend them.
I am here regularly for compression sleeves. Patricia and all the team are fantastic. Incredibly knowledgeable and always super helpful. Highly recommend their services
They did more than was necessary to help me out, I really appreciate it! Thank you so much 🙂
The staff is extraordinarily helpful and kind. Either for fitting the product or explaining all the features of the product you may need. Very professional and respectful for fitting!! They shipped for us the same day a glove we needed!! I hope I don’t misspell her name but Mikaela showed us what a best in class customer service is. More Physiotherapists should send their patients here. You visit this kind of stores when you are not at your best, after surgery or recovering from an injury and this team treats you -or your beloved one- in a way that is so professional; taking the time to fully listen and help you, like everything stops only to be present with you and help you. You can immediately perceive when people there have true vocation and love for what they do. Thanks a lot!
They are amazing. Because of my mom’s walker, we had to go different stores and other companies, but none of them can compare with BC Medequip. I met some sales people in BC Medequip including Ms. Selena, who was super respectful, care for the clients including us so much and we felt guilty how much time she spent with us. Even my dad requested water and she brought water for both of my parents and asked me if I needed water as well. She did unbelievable work for us, and we did purchase the best walker that has everything we wanted.
Thanks a lot to the owner and manager of this company to have an amazing team and each of your employees communicate with the clients like they are shareholders of this company. Your team are superheroes and it shows that the perfect management team supports them, good job to the amazing company in your industry, hopefully the other active company that we met, a few of them get some lessons from you and your team and they will support their clients like you.
For years BC Medequip has consistently provided polite, respectful and prompt responses to us. Even delivering wound care supplies late in the evening and in bad weather! We appreciate working with such a great positive team. I look forward to a continued working relationship as BC Medequip is a great company to work with! Thank you for your continued quick responses to our order requests, this is very much appreciated by our team of nurses.
I had phoned other medical equipment stores before you and did not get the kind of service you provided. Much appreciated.
I’m a healthcare professional and have had the pleasure of working with BC MedEquip for the last several years. Most recently, Lana went above and beyond to support a patient in getting the specialized equipment they required. Lana provided detailed information about the equipment, timely quotes, and almost daily updates once ordered. The BC MedEquip team then also worked hard to ensure that the equipment was able to get to the patient as fast as possible.
I always look forward to working with this team of great people who truly care about what they do and are consistently kind and professional while they do it.
I had a fantastic experience working with Bill Anderson to find my perfect manual wheelchair. From the beginning, he took the time to truly listen to what I wanted and needed. Bill made several visits to my home, allowing me to try out different chairs and explore all the available options. He was incredibly knowledgeable and patient, recommending multiple setups and ultimately putting together exactly what I was looking for.
Once I placed my order, Bill even provided me with a temporary chair to use while I waited for mine to be built. This was an unexpected and thoughtful gesture that made a huge difference. When mine finally arrived he delivered it himself to my place on a rush special trip. Before he left he made sure I was comfortable with the setup.
He went above and beyond every step of the way, and I couldn’t be more grateful for his dedication and support.
Absolutely love my chair!
Thank you,
Matt F
Wow! Thank you so much for the compression socks! I love the colour and it fits so well…just the right tightness!
BC Medequip was here Saturday morning to install 2 grab bars in the ensuite. Just wanted to pass on what an excellent job they did. They got the job done in about an hour and no mess was left behind. The installer is a credit to BC Medequip.
A big thank you to Lana and Thomas at BC Medequip — I just wanted to send out a huge thank you to BC Medical Equipment and in particular to Lana who helped us by phone and Thomas who delivered and assembled the hospital bed, at the time they promised—–At the weekend I was panicking after the hospital told me I needed a bed downstairs before my husband could come home. Where will I find a hospital bed in a hurry for my husband after his heart attack and discharge from hospital? Lana was right there letting me know I could rent one and it would be to my home the next day—I was helped by her each step of the way—Thank you Lana so much for relieving me of all my worries and to Thomas, who delivered and assembled the bed with such proficiency—-thankyou all so much—you were life savers—-
Two days ago the ski glides on my husband’s walker broke off of both legs leaving parts securely jammed inside. My husband relies heavily on the walker for balance otherwise, he is virtually immobile. We went straight to BC MEDEQUIP and the walker was fixed in no time, thanks to Chris. BC MEDEQUIP is a wonderful resource, also, warm reception (Mikaela) and great service.
We had tried 3 other places but are so glad we found BC MEDEQUIP. Staff are knowledgeable, patient, and thorough. It was very reassuring to speak with a Registered Nurse. And the price for the product was by far the best for an excellent product. Bonus: The location is easily accessible, and there is plenty of parking.
They offer a wide variety of products so I can easily get everything in one place.
They get the job done and tell the customer like it is, with kindness and patience. This is a real rarity in today’s world and a sign of their above-average professionalism.
It meant that my husband was able to be discharged much earlier from hospital than he otherwise would have been.
I am so grateful for the professionalism and personable service. I’ve forever said what a great group of people you are, very efficient and responsive to my needs.
They ensured I had everything needed for my recovery. Was looking forward to hitting the mountains again this year and just remembered how much I owe this team.
A big thanks for all your support and your team for the successful discharge home.
I just wanted to pass on my mother’s thanks. She said the job was done and the technician was very good. Thank you from all of us for getting this sorted out so seamlessly.
The workers are so compassionate towards the seniors they work with. They were able to make my mother-in-law feel safe in her own home again. Very well run business with lots of products and I am extremely satisfied with the work they did.
On behalf of the Burnaby Hospital Foundation team, I would like to congratulate BC MEDEQUIP on the recent recognition by the Burnaby Board of Trade and the City of Burnaby as part of the 2020 Burnaby Business Excellence Awards.
Fabulous experience! I came here for my father and for myself to get compression stockings and they handled our needs professionally and with great care. We were made to feel as though our concerns would be addressed promptly and at no point did we feel as though we were just being sold a product. BC Medequip really made us feel like they cared. Can’t speak highly enough!
They always have just what I need for myself or my loved ones. Highly recommend BC MEDEQUIP to anyone.
They have been fabulous to work with. They respond so quickly to email requests making sure I know exactly what product is available and when it can be expected to arrive. Shipments have been very quick, usually arriving within a day or two of when the order is placed. I wish all my suppliers were as quick and efficient as BC Medequip. Thank you!
I liked that BC MedEquip is family owned and operated, and that they offer a wide variety of wheelchairs. We had positive experiences with BC Medequip and appreciate the great customer service we received.
This website is operated by BC MEDEQUIP Home Health Care. Ltd. Throughout the site, the terms “BC MEDEQUIP”, “we”, “us” and “our” refer to BC MEDEQUIP Home Health Care Ltd. BC MEDEQUIP Home Health Care Ltd. offers this website, including all information, tools and services available from this site to you, the user and Customer, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. Archived versions of the Terms of Service are available upon request. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Woocommerce by Wordpress. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Wordpress’s terms of service can be found here: https://wordpress.com/tos/
1.1 Unless otherwise defined elsewhere in these Terms of Service, the following terms shall have the meaning assigned to them in this Section 1:
a) “Affiliate” means with respect to either Party, such Party and any other entity that, directly or indirectly through one or more intermediaries, Controls, is Controlled by, or is under common Control with, that Party. “Control” for purposes of this definition means the power to direct or cause the direction of the management and policies of an entity, whether through ownership of more than 50% of the equity or voting rights in such entity.
b) “Confidential Information” means all such information, material and data of the disclosing Party which: (i) is labeled or designated in writing as confidential or proprietary, (ii) the receiving Party is advised is proprietary or confidential, or (iii) in view of the nature of such information and/or the circumstances of its disclosure, the receiving Party knows or reasonably should know is confidential or proprietary relating to either party or such party’s Affiliates, and shall include the following information: financial data, plans, forecasts, intellectual property, methodologies, algorithms, agreements, market intelligence, technical concepts, customer information, strategic analyses and publications.
c) “Customer Data” means any information that is held, used, or provided to us by the Customer in the course of Customer’s use of the Products and Services, including any information derived from such information.
d) “Intellectual Property Rights” means all intellectual property rights of any nature whether registered, registrable or otherwise, including patents, trademarks, registered designs and domain names, applications for any of the foregoing, trade or business names, goodwill, copyright and rights in the nature of copyright, design rights, rights in databases, moral rights, know-how, show how and any other intellectual property rights in the Products and Services, workflow processes, user interface, designs, and other technologies.
e) “Order” means any ordering document, online order, or accepted quote for the delivery of BC MEDEQUIP Products and Services.
f) “Party” means each of BC MEDEQUIP and the Customer, and “Parties” means both of them together.
g) “Products and Services” means the products and services that are ordered by the Customer under an Order.
1.2 In the event of any conflict or inconsistency between any of the provisions of these Terms of Service and any of the schedules, or other related documents, the provisions of the schedules shall take precedence first, followed by the provisions of these Terms of Service.
1.3 The headings used in those Terms of Service are included for convenience only and will not limit or otherwise affect these Terms of Service.
2.1 By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
2.2 You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Products and Services, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Products and Services.
3.1 All descriptions of Products and Services or pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any Products or Services at any time. We reserve the right to limit the quantities of any Products and Services that we offer. Some Products and Services may be available exclusively online through the website and may have limited quantities and are subject to return or exchange only according to our Return Policy.
3.2 We do not warrant that the quality of any of our Products and Services, any information, or other material purchased or obtained by you will meet your expectations or are fit for your intended purpose.
3.3 We reserve the right, but are not obligated, to limit the sales of our Products and Services to any person, geographic region or jurisdiction. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We may exercise this right on a case-by-case basis. Any offer for any Products or Services made on our website is void where prohibited.
3.4 We have made every effort to display as accurately as possible the colors and images of our Products and Services that appear on our website. We cannot guarantee that your computer monitor’s display of any color will be accurate.
4.1 We reserve the right to refuse our Products and Services to anyone for any reason at any time.
4.2 The price for any of the Products and Services is set out in the applicable Order, and you confirm with your purchase that you will make timely payment of any amounts owing. Overdue amounts will be subject to the interest set out on the Order.
4.3 You understand and acknowledge that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
4.4 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Products and Services, use of the Products and Services, or access to the Products and Services or any contact on the website through which the service is provided, without express written permission by us.
In the event that we make a change to or cancel an Order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the Order was made.
6.1 You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your Order and contact you as needed.
6.2 We are not responsible if information made available on this website is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
6.3 This website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our website.
7.1 We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
7.2 Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
7.3 We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service in the then current version.
8.1 Certain content, certain Products and Services available may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
8.2 We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products must be directed to the third-party.
9.1 If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
9.2 We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
9.3 You acknowledge and agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further acknowledge and agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Products and Services or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy at https://bcmedequip.com/privacy-policy/.
Except as expressly provided in these Terms of Service, nothing in these Terms of Service grants any rights, titles or interests in any Intellectual Property Rights of either Party and each Party will remain the exclusive owner of its own Intellectual Property.
12.1 The Parties may exchange Confidential Information in the course of negotiation for the procurement and the use of the Products and Services. Each Party shall keep confidential and shall not use or disclose any Confidential Information of the other Party to anyone, other than the Party’s officers, directors, employees or representatives who: (a) have a “need to know”; and (b) have been advised of the confidential and proprietary nature of the Confidential Information. The confidentiality obligations herein shall not apply to any such information (a) which is or becomes publicly known without any fault of or participation by the receiving Party, (b) was in the receiving Party’s possession prior to the time it was received from the disclosing Party or came into the receiving Party’s possession thereafter, but only if in each case it is lawfully obtained from a source other than the disclosing Party and not subject to any obligation of confidentiality or restriction on use, (c) is required to be disclosed by judicial, arbitral or governmental order or process or operation of law, in which event the receiving Party shall notify the disclosing Party of the requirement of disclosure before making such disclosure, if allowed by applicable law, and shall comply with any protective order or other limitation on disclosure obtained by the disclosing Party; or (d) is independently developed by the receiving Party by persons not having exposure to disclosing Party’s Confidential Information.
12.2 The receiving Party will protect all Confidential Information by using the same degree of care regarding the Confidential Information that the receiving Party would exercise regarding its own confidential information, but not less than reasonable care. Confidential Information shall remain the exclusive property of the disclosing Party and no patent, copyright, trademark or other proprietary right is licensed, granted or otherwise transferred by this section or any disclosure of Confidential Information to the receiving Party.
12.3 Each Party acknowledges that its breach of this section will irreparably harm the other party, and that such harm will not be susceptible to accurate measurement for the purpose of calculating money damages. Accordingly, the non-breaching Party, in addition to seeking and recovering money damages and other remedies available at law, will have the right to obtain an injunction or other equitable relief to prevent a breach or threatened breach, without the necessity of posting a bond or other security.
12.4 Subject to the other terms and conditions in these Terms of Service, upon termination of these Terms of Service for any reason, each party shall return to the other Party or destroy all copies of the Confidential Information disclosed to it by the other Party. The receiving Party may retain any Confidential Information that (a) it is required to keep for compliance purposes under a document retention policy or as required by a court or regulatory agency or by applicable law, rules, regulations or professional standards; or (b) have been created electronically pursuant to automatic or ordinary course archiving, back-up, security or disaster recovery systems or procedures.
12.5 Subject to your limited marketing consent set out in Section 12.6 below, neither Party shall make any public announcement concerning these Terms of Service without the prior written consent of the other Party, except as may be required by any Applicable Law, any governmental or regulatory authority or any court of competent jurisdiction.
12.6 You hereby consent to the public announcement (the “Announcement”) of you becoming a welcomed Customer of BC MEDEQUIP. Solely for purposes of such Announcement, we may use your name, brand, logo and/or trademarks (the “Customer Name and Marks”), and you specifically agree that the Announcement may be made through the use of any and all forms of media, including without limitation, social media websites, podcast platforms, webinars, our websites and any other form of media.
12.7 The obligation to protect the Confidential Information of the disclosing Party arises as soon as the disclosing Party has revealed Confidential Information to the receiving party, and it shall remain in place for the duration of these Terms of Service and any Order issued hereunder plus five (5) years after the termination of these Terms of Service or Order.
12.8 Notwithstanding the provisions of this Section 12, your comments will not be considered Confidential Information, and we will have the unrestricted right to use, profit from, disclose, publish or otherwise exploit any comments without any compensation. You will further have no intellectual property rights or any interest in any developments arising from any comments.
13.1 Occasionally there may be information on our site or in the Products and Services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Products and Services or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
13.2 We undertake no obligation to update, amend or clarify information in the Products and Services or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Products and Services or on any related website, should be taken to indicate that all information in the Products and Services or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our Intellectual Property Rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
15.1 We will devote such resources, time and attention as may be necessary for the proper exercise of our duties under those Terms of Service and for the proper performance of our Products and Services described herein or in any Order. We will act in a professional manner and with all due skill, care and knowledge in connection therewith (but not less than the degree of skill, care and knowledge as would be exercised by a prudent provider of services similar to those described herein).
15.2 You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
15.3 You expressly agree that your use of, or inability to use, the Products and Services is at your sole risk. The Products and Services delivered to you are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including but not limited to all implied warranties or conditions of access to the Products and Services being uninterrupted, timely, error free or entirely secure, merchantability, merchantable quality, fitness for a particular purpose, satisfactory quality, durability, title, and non-infringement or those arising from statute or usage of trade.
15.4 Nothing in these Terms of Service excludes or limits BC MEDEQUIP’s or your liability for:
a) death or personal injury caused by its negligence;
b) fraud or fraudulent misrepresentation;
c) gross negligence or willful misconduct; or
d) any other liability which cannot lawfully be excluded or limited.
15.5 In no case shall BC MEDEQUIP, our directors, officers, employees, Affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, exemplary or punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, damage caused by errors or omissions in any information or instruction, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the Products and Services, or for any other claim related in any way to your use of the Products and Services, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Products and Services or any content (or product) posted, transmitted, or otherwise made available, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
15.6 BC MEDEQUIP’s total aggregate liability arising out of or related to these Terms of Service, whether in contract or tort or under any other theory of liability (including negligence or breach of statutory duty), misrepresentation (whether innocent tor negligent, restitution, infringement of intellectual property rights or otherwise, arising in connection with the performance or contemplated performance of these Terms of Service shall be limited to the price payable for Products and Services during the twelve (12) months preceding the date on which the claim arose.
16.1 BC MEDEQUIP will defend, indemnify and hold harmless you, the customer, its employees, officers, directors, affiliates, agents, contractors, successors, and assigns against any and all third party claims (including damages, recoveries, deficiencies, interest, penalties and legal fees), directly arising from or in connection with: (a) all or any portion of the Products and Services infringing, violating, or misappropriating the Intellectual Property Rights of any third party; (B) BE MEDEQUIP’s breach of any of our representations or warranties under these Terms of Service; or (C) BC MEDEQUIP’s use of or misuse of the Customer Data, provided that this indemnification shall not extend to any indirect, consequential, economic, or business losses or indirect, special, incidental, consequential, exemplary, or punitive damages. We will pay any final judgment rendered by a court of competent jurisdiction, or settlement agreed to in writing by us, with respect to such claim. These obligations are contingent upon you promptly notifying us in writing of any claims or threatened claims, BC MEDEQUIP having sole control over the defense and all negotiations for settlement of any such claim, and you giving all reasonable assistance to us in the defense and settlement of the claim.
16.2 If the Products and Services become, or in our opinion are likely to become, the subject of an infringement claim, we may, at our option and sole discretion: (A) obtain a license for you to continue to use the Products and Services as provided in these Terms of Service; (B) replace or modify the Products and Services so that they no longer infringe on any third party rights; or (C) if we determine that neither of the foregoing options are reasonably available, we may require that you cease use of the Products and Services and we will refund a prorated portion of the applicable fees paid.
16.3 Our obligations under this Section do not apply to any claims (including damages, recoveries, deficiencies, interest, penalties and legal fees) arising from or in connection with any of the following (the “Excluded Claims”): (A) the combination of the Products and Services with any other software, products, equipment, components, process, or material in a manner not authorized by us; (B) use of the Products and Services in a manner not permitted by or in breach of these Terms of Service; (C) failure to use replacement or modified services that provides substantially similar functionality to the original Products and Services if the replacement or modified services would have rendered the Products and Services non-infringing; and (D) BC MEDEQUIP’s compliance with instructions, specifications, or requirements. No indemnification for any third party products supplied by us is provided under these Terms of Service, unless and to the extent such indemnification is provided to you under the terms and conditions of BC MEDEQUIP’s agreement with the licensor of any such third party product.
16.4 You will defend, indemnify and hold harmless BC MEDEQUIP, its employees, officers, directors, Affiliates, agents, contractors, successors, and assigns against any and all third party claims (including damages, recoveries, deficiencies, interest, penalties and legal fees), directly or indirectly arising from or in connection with: (i) the Customer Data; (ii) your breach of any of your representations or warranties, or obligations under these Terms of Service; or (iii) any Excluded Claim. You will fully cooperate with us in the defense of any claim defended by you pursuant to its indemnification obligations under these Terms of Service and will not settle any such claim without our prior written consent.
17.1 These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Products and Services, or when you cease using our site.
17.2 If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Products and Services (or any part thereof).The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
18.1 “Force Majeure” shall include but is not limited to events that delay the performance of either Party’s obligations under these Terms of Service or prevent a Party from carrying on its business on account of failures of the internet or any public telecommunications network, failures of the hosting provider, hacker attacks, denial of service attacks, virus or other malicious software attacks or infections, power failures, industrial disputes affecting any third party, changes to the law, disasters, pandemics, explosions, fires, floods, riots, terrorist attacks and wars), as well as a significant change in the car industry that directly affects the provision of the Products and Services, but excluding general economic conditions or other general market effects.
18.2 If an event of Force Majeure occurs, the Parties shall immediately consult with each other to discuss the timeline of the performance of their respective obligations. If the consequences of Force Majeure continue for a period of more than thirty (30) days either Party may terminate these Terms of Service.
18.3 Upon completion of the event of Force Majeure, the Party affected must, as soon as reasonably practicable, recommence the performance of its obligations under these Terms of Service. Where the Party affected is BC MEDEQUIP, we must provide a revised schedule and timing estimate to minimise the effects of the prevention or delay caused by the event of Force Majeure.
18.4 An event of Force Majeure does not relieve a Party from liability for an obligation that arose before the occurrence of that event, nor does that event affect the obligation to pay money in a timely manner which matured prior to the occurrence of that event.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Products and Services constitutes the entire agreement and understanding between you and us and govern your use of the Products and Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
The failure or delay of either Party to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision or remedy. A waiver of any rights under these Terms of Service is only effective if it is in writing and it applies only to the Party to whom the waiver is addressed and to the circumstance for which it is given.
These Terms of Service are governed by the laws of British Columbia and the federal laws of Canada applicable therein. Any dispute arising out of or in connection with these Terms of Service, including any question regarding its existence, validity or termination, which cannot be solved amicably amongst the Parties, shall be referred to and finally resolved by a single arbitrator under the Rules of the ADR Institute of British Columbia; the hearing shall be held in British Columbia, Canada..
Time is of the essence in these Terms of Service.
Any notices, reports or other communications required under these Terms of Service shall be in writing and shall be sufficient if delivered by hand, courier, mail, or email addressed to
265 SCHOOLHOUSE ST. COQUITLAM, BC V3K 4Y1 marketing@bcmedequip.com
or to such other address as the Party shall advise the other Party in writing. Any such notices, reports or other communications shall be deemed to have been received by the Party(s) to whom they were addressed upon delivery by hand, mail, courier, or email, when received.
A Party will not, without the prior written consent from the other Party, assign, encumber, subcontract or transfer in any other manner all or any of its rights or obligations under these Terms of Service. Prior to any purported assignment, 30 days’ notice of such assignment must be provided to the other Party. Notwithstanding the foregoing, these Terms of Service, and the rights, benefits, and obligations arising hereunder may be assigned, in whole or in part, by BC MEDEQUIP to an Affiliate of BC MEDEQUIP.
Sections 10, 11, 12, 15 and 16 of these Terms of Service, together with those terms which by their nature survive termination, shall survive termination of these Terms of Service.
These Terms of Service are not intended to and shall not create a partnership between the you and us or authorize either Party to act as an agent for the other and neither Party shall have the authority to in the name or on behalf of or otherwise bind the other in any way.
28.1 You can review the most current version of the Terms of Service at any time at this page.
28.2 We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
You can send us questions about the Terms of Service at service@bcmedequip.com.
Updated: May 12, 2025
This privacy policy (the “Privacy Policy”) describes how bcmedequip.com (the “Site”, “we”, “our” or “us”) collects, uses, and discloses your Personal Information (as defined below) when you visit our Site or make a purchase from our Site.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Please read the following carefully to understand our views and practices regarding your Personal Information and how we will treat it. By visiting our Site, or using our services, you are accepting and consenting to the practices described in this Privacy Policy.
When you visit our Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases in accordance with applicable law. Most commonly we will use your Personal Information to fulfil our contractual obligations to you, where it is necessary for our legitimate business interests (or those of a third party) and your interests and fundamental rights do not override those interests and to comply with legal obligations. To the extent we process your personal data for any other purposes, we ask for your consent in advance or require that our partners obtain such consent. We may also collect Personal Information if you contact us for customer support, when you apply to us for a job or work placement, when you subscribe to any publication or newsletter that we may issue or when any personal information is collected from third parties and we are the controller of such information. We may also collect Personal Information for marketing purposes. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Where we need to collect Personal Information by law, or under the terms of a contract we have with you, and you fail to provide that Personal Information when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
The Site is not intended for individuals under the age of 19. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example we use the following types of third parties:
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Any third parties that we may share your Personal Information with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on our behalf. When such third parties no longer need your Personal Information to fulfil this service, they will dispose of such details in line with our procedures unless they are themselves under a legal obligation to retain information (provided that this will be in accordance with applicable data privacy laws). If we wish to pass your sensitive Personal Information onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.
As described above, we also use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising anytime by:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
We use your personal information to provide our services to you, which include: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
We retain Personal Information we collect no longer than is reasonably necessary to fulfil the purposes that the Personal Information was originally provided or collected in accordance with our internal data retention policies or to comply with our legal, regulatory, tax, accounting or reporting obligations. You can also ask us to erase your Personal Information. For more information on your right of erasure, please see the ‘Your rights’ section below.
We may retain your personal data for a longer period in the event of a complaint, if we reasonably believe there is a prospect of litigation in respect of our relationship with you, to comply with law enforcement requests, maintain security, prevent fraud and abuse, resolve disputes, enforce our legal agreements, or fulfil your request to “unsubscribe” from further messages from us.
We will retain some anonymised information after your account has been closed and we may use this for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Please note: After you have closed your account or deleted information from your account, any information you have shared with others will remain visible. We do not control data that other users may have copied from the Site. Your profile may continue to be displayed in the services of others (e.g. search engine results) until they refresh their cache.
If you are a resident of the European Economic Area (“EEA”), you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Moneris uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
Under Data Protection Law, you have the right free of charge to request:
If you wish to exercise any of the above rights, please contact us and we will respond to such queries in accordance with applicable law and will keep you informed on the process.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Information (or to exercise any of your other rights). This is a security measure to ensure that Personal Information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We will take all steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Privacy Policy. Our information security policy is supported by a variety of processes and procedures, and we store information in access controlled premises or electronic databases requiring logins and passwords. All our employees, officers or contractors and third party providers with access to Personal Information are subject to access controls and confidentiality obligations, and we require our third-party data storage providers to comply with appropriate information security industry standards. We have put in place procedures to deal with any personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
However, the transmission of information via the internet is not completely secure, and as such the transmission of your Personal Information to our Site which is at your own risk. You can help us to keep your information secure by ensuring that any user name or password in relation to our online services is kept strictly personal to you and not be made available to any other person. You should stop using your username and password and notify us immediately if you suspect that someone else may be using your user details or password.
A cookie is a small text file, which means a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the Site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
Cookies can be “persistent” or “session” cookies. We use persistent cookies and session cookies.
A persistent cookie is stored on a user’s device in between browser sessions which allows the preferences or actions of a user across the website (or in some cases across different websites) to be remembered. We use persistent cookies to save your login information for future logins to the Site.
A session cookie allows our websites and services to link your actions during a browser session. We use session cookies to enable certain features of our Site, to better understand how you interact with our Site and to monitor aggregate usage by users and web traffic routing on the Site. Unlike persistent cookies, session cookies are deleted from your computer when you log off from our Site and then close your browser.
We use the following cookies to optimize your experience on our Site and to provide our services.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our Site may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
INFORMATION
BC MEDEQUIP Home Health Care Ltd. will not sell, rent, or give your name or address to anyone.
We do our very best to update our Site and ensure the information is correct. If there is a discrepancy between the information on this Site and BC MEDEQUIP’s verbal or paper-based information, the verbal/paper-based information shall prevail.
BC MEDEQUIP is not responsible for the availability or content of any external sites linked to this Site.
Any further questions about our privacy and information policies, please contact service@bcmedequip.com.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at service@bcmedequip.com or by mail using the details provided below:
BC MEDEQUIP Home Health Care Ltd., 265 Schoolhouse Street, Coquitlam, BC V3K 4Y1, Canada
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority.
Last updated: May 12, 2025
DEC. 24 – OPEN 9-4PM
DEC. 25 – CLOSED
DEC. 26 – OPEN 9-5PM
DEC. 31 – OPEN 9-4PM
JAN. 1 – CLOSED
DEC. 24 – OPEN 9-4PM
DEC. 25 – CLOSED
DEC. 26 – CLOSED
DEC. 31 – OPEN 9-4PM
JAN 1. – CLOSED
